Last Updated: 30 July 2026
1. Order Processing
All orders are processed within 3 working days after payment confirmation or order placement (for Cash on Delivery orders). Orders are not shipped or delivered on public holidays.
2. Shipping Coverage
We currently ship to all major cities and regions across Pakistan, including but not limited to Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, and Peshawar. At this time, we only ship within Pakistan and do not offer international shipping.
3. Shipping Partners & Delivery Time
We partner with trusted courier services, including TCS and Leopards Courier, to ensure timely delivery.
Estimated delivery times:
Region | Estimated Delivery Time |
Major Cities | 2–4 business days |
Other Cities/Remote Areas | 4–7 business days |
Delivery times are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances beyond our control.
4. Shipping Charges
5. Order Tracking
Once your order is shipped, you will receive a tracking number via SMS/email/WhatsApp to monitor your shipment status through the courier’s tracking portal.
6. Cash on Delivery (COD)
7. Delayed or Lost Shipments
If your order has not arrived within the estimated delivery window, please contact our customer support team with your order number. We will coordinate with our courier partner to investigate and resolve the issue promptly.
8. Incorrect Address
WelsetSkinCare is not responsible for delayed or failed deliveries resulting from an incorrect or incomplete address provided by the customer. Please double-check your shipping details before confirming your order.
9. Damaged Packages
If your package arrives visibly damaged, please refuse delivery or record a video/photo of the unboxing and contact us within 24 hours of delivery so we can assist with a resolution.
10. Contact Us
For any shipping-related questions, reach out to:
