Last Updated: 30 July 2026

1. Overview

At WelsetSkinCare, customer satisfaction is our priority. Due to the nature of our products (skincare/cosmetics), we follow strict hygiene and safety guidelines regarding returns and refunds, as outlined below.

2. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

● The request is made within 3 days of receiving your order
● The product is unused, unopened, and in its original sealed packaging
● The product is not part of our non-returnable category (see Section 3)
● Proof of purchase (order number or receipt) is provided

For hygiene and safety reasons, opened, used, or tampered skincare products cannot be returned, unless the item received is defective, damaged, or incorrect.

3. Non-Returnable Items

● Products marked as “Final Sale” or purchased during clearance/promotional sales
● Opened or used skincare/cosmetic products (unless defective)
● Gift cards or promotional vouchers

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product:

1. Contact us within 3 days of delivery
2. Provide your order number along with clear photos/videos of the product and packaging
3. Once verified, we will offer a replacement, exchange, or full refund at no additional cost to you

5. How to Request a Return

To initiate a return:

4. Email or WhatsApp us at welsetpharma@gmail.com or 0324-7264563 with your order number and reason for return
5. Our team will review your request and provide instructions
6. Approved returns must be shipped back in original packaging; return shipping costs may apply unless the item is defective or incorrect

6. Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

● Approved refunds will be processed within 5 working days via the original payment method or bank transfer (for COD orders).
● Shipping charges (if any were paid) are non-refundable, except in cases of defective or incorrect items.
● If a refund is delayed beyond the stated timeframe, please contact your bank or payment provider, as processing times may vary.

7. Exchanges

We offer exchanges for defective/damaged items or size/variant issues, subject to stock availability. Contact our customer support team to arrange an exchange.

8. Order Cancellations

● Orders can be cancelled free of charge before they are shipped.
● Once an order has been dispatched, it cannot be cancelled but may be eligible for return as per this policy.

9. Contact Us

For any questions about returns, exchanges, or refunds, please reach out to:

Welset Pharma (WelsetSkinCare)
Owner: Syed Baqar Abbas Zaidi
Email: welsetpharma@gmail.com
Phone / WhatsApp: 0324-7264563, 0301-4845850, 0324-4204563
Address: 27 A, Abbas Block, Mustafa Town, Lahore, Pakistan
Website: https://welsetskincare.com/
 

10. Changes to This Policy

WelsetSkinCare reserves the right to amend this Refund & Return Policy at any time. Updates will be posted on this page with a revised “Last Updated” date.